Refund policy

ORDERING POLICIES

Shari’s Hair Boutique II, Inc. does NOT accept returns. Requests for exchanges or reports of errors or damaged items must be made within 3 business days of the delivery date. Please be sure to consult the wig sizes and lengths chart on the item BEFORE checking out!

Exchanges will be subject to a processing fee of up to $15 per item. Please email shari@sharishairboutique.com to receive exchange instructions. Exchanges on limited release and exclusive items are not guaranteed. Please ensure your order is correct BEFORE checking out!

Any return exceptions will be refunded via store credit in the form of a Shari’s Hair Boutique E-Gift Code. Credits are processed within 7-10 business days of the item's delivery to us. Exceptions are not guaranteed and are at the discretion of our leadership team based on inventory, current shipping times, and availability of limited release and exclusive items. Worn items are not eligible for exchange.

Order alterations made by Shari’s Hair Boutique will be communicated via email to the address used to place the order and refunded via E-Gift Code in the case of unavailable or canceled items.

Support Black Colleges is unable to add discount codes to orders after they have been placed, and no more than one code can be used on a single order.

SHIPPING

Orders may take up to 2-4 days to arrive. Many orders arrive sooner, depending on the immediate availability of items. Currently, we do not offer expedited shipping.

We ship within the United States and to the following countries:

Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, and the United Kingdom.

Shipping rates are flat for all domestic and international orders.

Shari’s Hair Boutique II, Inc. is not responsible for lost or stolen items. In the case of a lost or stolen package, please contact the carrier directly. Once the order is in the possession of the carrier, we do not see it again. Shari’s Hair Boutique is unable to replace items lost by the post office or stolen free of charge, but we will do everything in our power to assist you.

Major holidays may also increase shipping times. Please be mindful that our very small staff does not work on these days, as we feel they deserve to spend time with their families.

Please note that during sales and promotions, processing times may increase due to higher order volumes. Allow up to 5 business days to receive a response from customer service during these times. We strive to send orders out as quickly as possible and will notify you of any major delays.

INTERNATIONAL CUSTOMERS

All international orders will be shipped via USPS First Class International. Please note that typical delivery time is generally 10-15 days from shipment, though it may be longer depending on your country. You will receive a tracking number and a customs confirmation number, which confirms acceptance by the post office and is forwarded to Customs for international shipment.

Once an order has been shipped from our facility, we are no longer responsible for mail delays or other extenuating circumstances beyond our control (e.g., COVID-19 regulations, customs delays).

Customs fees vary by country. The customer is solely responsible for any customs duties or taxes associated with their purchase.